Critique of Barbara Huttman’s A Crime of Compassion Essay -- Euthansas

Critique of Barbara Huttman’s â€Å"A Crime of Compassion† Barbara Huttman’s â€Å"A Crime of Compassion† has many warrants yet the thesis is not qualified. This is a story that explains the struggles of being a nurse and having to make split-second decisions, whether they are right or wrong. Barbara was a nurse who was taking care of a cancer patient named Mac. Mac had wasted away to a 60-pound skeleton (95). When he walked into the hospital, he was a macho police officer who believed he could single-handedly protect the whole city (95). His condition worsened every day until it got so bad that he had to be resuscitated two or three times a day. Barbara eventually gave into his wishes to be let go. Do you believe we should have the right to die? In my opinion, if a person is terminally ill and there is no chance of bringing them back then they should have the right to make the choice whether they want to be kept alive or let go. What is the point of sitting in a hospital for the rest of a person’s life if they are not going to be able to do any thing? This claim is supported throughout the entire text through her believes in religion. And every night I prayed that his agonized eyes would never again plead with me to let him die (96). Barbara talked about how she wondered about a spiritual judge, and by this, it shows that religion is an important part in her life. Several times in the text, he begs to be let go so his suffering could be come to an end. Some would ask why we would not have the right to die. How enjoyable could life be when a person must be resuscitated fifty-two times in just one month? Anybody who reads â€Å"A Crime of Compassion† can easily find it very emotional. I believe the pathos plays a very important... ...o get a do not resuscitate order. That is an order that the families may sign so the hospital does not have to give effort to bring a person back to life anymore once they have stopped breathing. Even though Barbara’s intentions in this paper are directly stated, her claims she gives does not back her argument at all. After reading her major claim, which states that we do not have the right to die (97), I feel the complete opposite of what she thinks and I believe a person should have the right to die if there is no chance of them getting better in the future. The author’s grounds explained all of the struggles of keeping a very sick man alive, which I believe gave me some very good evidence to write my counter argument. Works Cited Huttman, Barbara. â€Å"A Crime of Compassion.† The Genre of Argument Ed. Irene Clark. Boston, MA: Christopher Klein, 1998.

Hemingway (Sun Also Rises) and Fitzgerald (Great Gatsby) Essay

F. Scott Fitzgerald’s The Great Gatsby and Ernest Hemingway’s The Sun Also Rises both define the culture of the 1920s through the behaviors and thoughts of their characters. The characters in both novels have a sense of sadness and emptiness, which they resolve through sex and alcohol. This can be attributed to the disillusionment surrounding the Great War, better known as World War I. Jay Gatsby in The Great Gatsby represents the Jazz Age and high life of the 1920s, in contrast to Brett Ashley as the New Woman of the 1920s and Jake Barnes’s embodiment of the Lost Generation in Hemingway’s The Sun Also Rises. The Great Gatsby illustrated people reaching for the â€Å"American Dream.† The Sun Also Rises instills a â€Å"permanent emotion,† what many members of the â€Å"Lost Generation† searched for, into the reader by presenting a sense of nostalgia for the better past. Fitzgerald’s 1920s was full of life, flappers, money, alcohol and jazz. It was a time of happy spirits, never ending wealth and the American Dream. Many believed that through hard work and perseverance one could be as rich as they wanted. One could own a mansion and a car and the latest fashions and live the high life. The flapper, a major symbol of the 1920s, wore their hair short and bobbed, make-up that was applied in public, and baggy short dresses that exposed skin. She thought fast, talked fast and was perhaps even a bit brazen. â€Å"They’re all desperadoes, these kids, all of them with any life in their veins; the girls as well as the boys; maybe more than the boys.†(Fabian) Money encompassed the spirit of the times. It represented the pop life, modern days, happiness and the American Dream and everybody wanted it. It seemed that there was not a soul who was not fashionably chic and dressed like they were rich. Everybody drank alcohol even though it was illegal; a party in a Harlem nightclub wouldn’t be as much fun without alcohol. Who couldn’t resist the sweet upbeat tunes of jazz music flowing through brass instruments? â€Å"†¦Jazz is a joyous revolt from convention, custom, authority, boredom, even sorrow.†(Rogers) Originally, jazz sprang from the African-American culture, but the young people of the 1920s adopted the music and even began playing it themselves. Dances such as the Charleston, Black Bottom, the Shimmy, and Fox Trot, were invented to accompany the upbeat music. (Watson) All of these elements are included in The Great Gatsby. Jay Gatsby in Fitzgerald’s novel is the archetype male of the 1920s. He has it all: money, a handsome figure, a mansion, a cream-colored automobile, British lingo, and some sort of inexplicable charm about him. He is new money living in West Egg. Yet despite his lavish parties and impressive mansion he is never be accepted by those who live in East Egg, where old money lives. The West Egg and East Egg are peninsulas that are a mere few miles apart where the only separation is the bay. (Fitzgerald) Fitzgerald’s peninsulas represent the same gap many Americans had to face in the 1920s. The two peninsulas are so close that Gatsby is able to see the green light coming from the Buchanan’s dock yet he cannot take hold of the light because he isn’t allowed to be a part of the society of Daisy Buchanan, his unattainable love who is married to Tom Buchanan. Fitzgerald uses Gatsby to focus on the American dream. It is his undying hope. Gatsby believes soon he will be able to be part of Daisy’s life. His optimism is so strong that in response to Nick Carraway’s comment â€Å"You can’t repeat the past,† he says, â€Å"Can’t repeat the past? Why of course you can!†(Fitzgerald) He believes he can make anything happen. Even his disastrous end is caused by not himself but those who did not want him to succeed. Just as the American Dream was the central part of life in the 1920s so it is in The Great Gatsby. Fitzgerald both as a writer and a man understood the American Dream and its risks and rewards. Fitzgerald had lived the American Dream. He, just like Gatsby, had desired an unattainable love whom he couldn’t have until he was rich and successful. The 1920s was the dawning of the American materialistic age and where acceptance and wealth were of the utmost importance. It is the idea that still exists today in American culture. Fitzgerald also describes the careless and senseless parties that took place during his time, similar to the parties Gatsby had. It was all about the money and if one couldn’t have it, one would turn to sex and alcohol. (Sklar) Hemingway’s experience of the 1920s was almost the opposite of Fitzgerald’s. Sex and a great deal of alcoholism were apparent and were used to subdue the everlasting sadness caused by World War I. The young men went to war between  the ages of 18 and 25, when they would have normally become civilized. Many of these people lived to find a permanent emotion or nostalgia after living through the disillusionment of the Great War. Paris was the expatriate capital. It was where the boldest modernists were. Many Americans who survived the war wanted to escape the newfound materialistic life and traveled to Paris and other major cities in Europe. Gertrude Stein called these people the Lost Generation and invented the term. Many were writers, artists and creative thinkers, including Hemingway. Many had hoped to experience their very own bohemian and artistic being in Paris. Though the term first came to apply to those who had just come out of the war, the Lost Generation gradually became all American expatriates and in particular those with artistic and literary preferences. Hemingway’s The Sun Also Rises expresses the uncivilized and aimless Americans who lived in Paris, and later Pamplona, Spain, who personified the term Lost Generation. (Mills) Lady Brett Ashley and Jake Barnes are two characters that display the qualities of the Lost Generation. Brett is seen as a â€Å"New Woman† of the 1920s. Jake describes her hair being brushed back â€Å"like a boy’.† (Hemingway) She is trapped amid two styles of gender depictions: that of the â€Å"woman on a platform† and that of the independent and sexually liberated â€Å"contemporary women†. In contrast to flappers, â€Å"New Women† were educated and a product of an industrialized city. Brett values her body and doesn’t believe in the value of a family. Brett is single and carelessly sleeps around with other men. She snubs feminine models of cleanliness, faithfulness, and obedience. Instead Brett insists on sexual independence and self-expression while ignoring the rules of a patriarchal marriage. Robert Cohen, a recent lover of Brett’s, comments she is Circe, turns men into pigs and controls them using sex and simulated lov e. This later turns the men against each other. Brett is seen as a threat to the social order of her group of which she is the only female. (Hemingway) Jake, out of all the characters in the novel, is the most civilized character and is usually embarrassed by his friends. He is still a member of the Lost Generation yet he is more civilized than the others. To compensate for his more civilized nature he constantly drinks alcohol, which was how much of  the Lost Generation spent their time. He is also the modern protagonist in the novel. He is an American and a contemporary man who has seen through the political and nationalist front wall of the war to assured facts about modern hostility embodied by World War One. Jake’s war injury, genital injury, represents the impotence of modernity and a media-flooded ethical and religious alienation. Jake’s infertility juxtaposed to Spain’s fertile country allude to the clichà ©d idea of the 1920s of a lost legitimacy or completeness such as bullfighting and boxing. Jake’s wild interest in bullfighting is a part of his search for the permanent emotion that he searches for as well as Hemingway did. He carries nostalgia of how good life was before his war injury and wishes he could return to the past. (Finnegan) While Hemingway put much of himself into Jake’s character, he resented the women of the Lost Generation. He correctly characterized the people and culture of the 1920s by making the nature of the characters in his novel intolerable and primitive. He made the novel self-conscious of the primitive images it presents, knowing they are a modernist clichà © of his time. Just like much of the Lost Generation, Hemingway searched for a pure style that would permanently capture an emotion. This was also considered as â€Å"a civilized nostalgia for a barbaric world of tragedy and triumph.† This deep â€Å"reactionary level of thought† can be seen throughout The Sun Also Rises and the Lost Generation. (Finnegan) The two novels focus on American life since after the Great War Americans held a new philosophy of materialism that Europeans did not. Americans started to believe that the more property that was owned the better their chances of succeeding economically and socially. Because of this newfound materialism, many writers including Hemingway and Fitzgerald, were attracted to Americans. It was the Americans’ belief in the American Dream and the feeling of no place in the world and continual circling of the world, the Lost Generation, that influenced the characters’ decisions and actions in both novels hence the names The Great Gatsby and The Sun Also Rises. Fitzgerald titled his novel The Great Gatsby for the reason of Gatsby’s never ending optimism as Hemingway titled his novel The Sun Also Rises to allude to the excerpt of Ecclesiastes he placed at the beginning of the  novel, â€Å"The sun also ariseth, and the sun goeth gown, and hasteth to the place where he ar ose.† (Hemingway) Hemingway used The main difference between Fitzgerald and Hemingway, as well as they way they thought and wrote, is that Fitzgerald avoided war service while Hemingway served the Italian army and encountered a near death experience. If one were to try to learn about the people of the 1920’s through a textbook they would not learn the people’s behavior and general attitudes on life in general. One wouldn’t be able to be captured by that permanent emotion Hemingway constantly searched for and one couldn’t experience the struggles of Fitzgerald’s American Dream. One couldn’t experience the new revolutionary modern way of writing that Fitzgerald and Hemingway had impressively presented. Works Cited Jim Finnegan. The Sun Also Rises (1926) Lecture Notes (Last Day of Discussion). Fall 2001. University of Illinois at Urbana-Champaign. http://www2.english.uiuc.edu/finnegan/English%20251/sunrises.html> November 28, 2004 Fitzgerald, F. Scott. The Great Gatsby. New York: Collier Books Macmillan Publishing Company, 1925. Flaming Youth. Warner Fabian. John Francis Dillon. 1923. Hemingway, Ernest. The Sun Also Rises. New York: Collier Books Macmillan Publishing Company, 1926. Ian C. Mills. Hemingway’s Paris. 1998-1999. DiscoverFrance.net. Rogers, J.A. â€Å"Jazz at Home.† The Survey Graphic. 1925 Sklar, Robert. The Plastic Age, 1917-1930. New York: George Braziller, 1970. Sonny Watson. Swingstreet.com. 1999. http://www.streetswing.com/histmain/z3jazz1.htm November 26, 2004

Foundation Certification †My Short Notes Essay

A team or group of people and the tools they use to carry out one or more processes or activities. Functions provide units of organization responsible for specific outcomes. Functions are logically isolated from each other. Definition – Process A set of coordinated activities combining and implementing resources and capabilities in order to produce an outcome and provide value to customers or stakeholders. Process has following attributes. Trigger, Activity, Dependency & Sequence Process should be measurable Process should produce specific output Process should meet customer expectation Definition – Process Owner The person/role responsible for ensuring that the process is fit for the desired purpose and is accountable for the outputs of that process. Definition – Service Owner The person/role accountable for the delivery of a specific IT Service. They are responsible for continual improvement and management of change affecting services under their care. The service owner is a primary stakeholder in all of the underlying IT processes that enable or support the service they own. Definition – Service A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs or risks. Definition – RACI Model R – Responsibility (at least 1R per activity who is doing the actual work) A – Accountability (1 A per activity) C – Consult I – Inform Service Strategy The purpose is to define the perspective, position, plans, and patterns that a service provider needs to be able to execute to meet an organization’s business outcomes * Perspective – Defines the organization’s view of itself, generally communicated through the organization’s vision and direction. * Positions – Defines the distinctiveness of the organization in comparison to its competitive market and as identified through the minds of its customers. * Plans – The predefined details for supporting and enhancing the organization’s perspective and positions, usually identifying a potential future state for the organization and a strategic response to the state and level of investment required. * Patterns – Defines the conditions and actions that must be consistently in place and repeatable to achieve the objectives of the organization; patterns allow the organization to predict the future. Service strategy defines the role of serv ices and service provider in achieving the business objectives of the organization through management of IT. Value to Customer To enable a service provider to create value for a customer, a systematic approach has to be adopted. For ITIL, this approach is determining service utility and service warranty. Service Warranty (Fit for use) + Service Utility (Fit for propose) = Service Value Service utility and service warranty are present for every service provided to a customer. One cannot exist without the other. By describing both Service Utility and Service Warranty, it enables the provider to clearly establish the value of the service, differentiate themselves from the competition, and, when necessary, attach a meaningful price tag that has relevance to the customer and associated market space. Service Package = Enabling Services + Core Services + Enhancing Services Definition – Service Asset A Service Asset is any resource or capability used in the provision of services Definition – Business Case The business case is a detailed analysis of the benefits and impact of the business action in meeting the business objective and disrupting the delivery of other IT services. Attributes Introduction, Methods & Assumptions, Business Impact, Risk Service Strategy Processes Demand Management & Strategy Management for IT Services are out of scope for ITIL Foundation exam. 1. Financial Management * Responsible for securing the necessary fund to provide the service to the customer. * Maintain balance between cost of service and quality of the service * Maintain balance between supply and demand * Activities * Budgeting * IT Accounting * Chargeback * Service Valuation * Outputs * Service Valuation * Service Investment Analysis * Compliance (Align with rules & regulations) * Cost optimization * Support for BIA 2. Service Portfolio Management * Track services throughout whole service lifecycle * Link services to their business objectives/value * Ensure all other management processes are working to get expected business outcomes * Includes Service Pipeline, Service Catalog & Retired Service Catalog * Content : Description, Requirements/Business Cases, Value, Options, Price, Risk, Priority Investment Categories and Budget Allocations Phases/Activities of service portfolio management 3. Business Relationship Management * Maintain relationship between customer and service provider and understand customer needs * Ensure high level of customer satisfaction * Understand service packages and service level packages Service Design Benefits of Service Design * Reduction in total cost of ownership (TCO) * Improved quality of service * Improved consistency of service * Easier implementation of new or changed services * Improved service alignment * Improved service performance * Improved IT governance * Improved effectiveness of service management and IT processes * Improved information and decision-making * Improved alignment with customer values and strategies The Four Perspectives (Attributes) of ITSM * Partners/Suppliers * People * Product/Technology * Processes Major Aspects of Service Design * Service solutions for new or changed services * The management information systems and tools, especially the service portfolio * The technology architectures and management architectures * The processes required * The measurement methods and metrics Service Design Package (SDP) The contents of the service design package comprise four major sections with several smaller, but equally important, sub-sections. The four major sections are: †¢ Requirements †¢ Service Design †¢ Organizational readiness assessment †¢ Service Lifecycle Plan Service Design Processes 1. Design Coordination * Single point of coordination and control for all activities & processes in Service Design stage * Individual organizations decide whether they need Design Coordination process or not. Only major changes will require this process * Activities 2. Service Level Management * Focus on Service Warranty (performance, availability, and security) * The establishment, monitoring, and improvements in service levels and their achievement * Communication to Customers & Business managers on Service Levels. Will not conflict with Business Relationship Management process since this will only focus on Service Warranty * Manage, Negotiate & Document SLR & SLA * Develop & Review OLA * Review UC for ensure they are align with SLA * Influence improvement within SIP * Monitor service performance against SLA * Three types of SLA structures. Service Based, Customer Based & Multi Level/Hierarchical (Corporate, Customer & Service based agreements) 3. Supplier Management * UC (Underpinning Contracts) SCMIS (Suppliers & Contracts Management Information System) * Activities * Definition of new supplier and contract requirements * Evaluation of new suppliers and contracts * Supplier and contract categorization and maintenance of the * SCMIS * Establishment of new suppliers and contracts * Supplier, contract, and performance management * Contract renewal or termination * Supplier Categorization * Supplier Management process activities are span across all states except Service Strategy 4. Service Catalog Management * Include live service are services available for deployment (Customer-facing service and supportive services) * Service Catalog is a large part of the Service Portfolio. However, while the portfolio is focused on tracking the business requirements and the investments on a service, the Service Catalog is focused on the service solution and its delivery to the business * Service Catalog includes Business Service Catalog & Technical Service Catalog * Top – Down approach is used when defining service catalog. (Business -> Technical) 5. Capacity Management * Maintain balance between Resources/Capabilities Vs Demand * Business Capacity Management & Service Capacity Management * Sub-Process of capacity management * Business * Service * Components * Activities * Performance Monitoring * Demand Management – Short term reactive activity * Application Sizing – New or Changed service * Modeling – Predict future behaviors * Tuning * Capacity Planning * Capacity Management Information System 6. Availability Management * Ensure that the level of availability delivered to all IT services matches the agreed need for availability or defined service level targets * Includes Reactive Activities (Monitoring, Incidents) & Proactive Activities (Planning, Design) * Measurements * Mean Time Between Failures (MTBF) or Uptime * Mean Time to Restore Service (MTRS) or Downtime * Mean Time Between System Incidents (MTBSI) 7. IT Service Continuity Management * Known as disaster recover planning * Produce and maintain IT Service Continuity plan to support Business Continuity Plan * Business Impact Analysis (Quantify the loss) Risk Assessment (Identify possible failure points) are considered when implementing strategy * Ongoing activities to make people aware about the recovery plan. Trainings, Reviews 8. Information Security Management * Information security is a critical part of the warranty of a service * Ensuring that the agreed business needs regarding the confidentiality, integrity, and availability of the organization’s assets information, data, and IT services are matched * Develop and maintain information security policy align with business security requirements * Security test schedules and plans. * Information Security Management Perspectives * Organizational * Procedural * Physical * Technical * Framework for Managing Information Security * Plan * Implement * Control * Evaluate * Maintain Service Transition Service Transition Processes 1. Transition Planning and Support * Ensure proper attention is given to the overall planning for service transitions and to coordinate the resources required to implement the new or changed service * Provide clear and comprehensive plans that enable customer and business change projects to align their activities with the service transition plans * The scope of transition planning and support concentrates on the resources, schedules, and budgets required to move the IT service * To standardize methods and procedures used for efficient and prompt handling of all changes * A transition strategy will be constructed to define how all transitions will be managed within the organization based on the type and size of transitions expected in the environment 2. Knowledge Management * Maintain a Service Knowledge Management System (SKMS) that provides controlled access to knowledge, information, and data that is appropriate for each audience * DIKW Data-Information-Knowledge-Wisdom structure * Database to capture Data, Information and Knowledge but not Wisdom * Components of SKMS 3. Service Asset and Configuration Management * Ensure that assets under the control of the IT organization are identified, controlled, and properly cared for throughout their lifecycle * Identify, control, record, report, audit, and verify services and other configuration items (CIs), including versions, baselines, constituent components, their attributes, and relationships * Manage complete life cycle of CI * Activities * Planning – Strategy, Policy, Objectives, CMDB Design * Identification – What CI to be recorded & their relationships * Control * Status Accounting * Verification & Audit 4. Change Management * Ensure that all changes to configuration items are recorded in the configuration management system * Optimize overall business risk. It is often correct to minimize business risk, but sometimes it is appropriate to knowingly accept a risk because of the potential benefit. * Types of changes * Normal Changes – Need to go through all steps of change management process * Standard Changes – Pre approved changes. Should be possible via service request. No need of RFC * Emergency Change * Steps * The RFC is logged. * An initial review is performed (to filter RFCs). * The RFCs are assessed and may require involvement of CAB or ECAB. * Authorization of change builds and test by the Change Manager * Coordination of the build and test, e.g., work orders are issued for the * Build of the change (carried out by other groups) * Change Management authorizes deployment. * Change Management coordinates the deployment (with multiple checkpoints). * The change is reviewed (Post Implementation Review). * The change is closed. 5. Release and Deployment Management * Planning, scheduling, and controlling practices applied to the build, test, and deployment of releases * Define and agree Release and Deployment Management plans with customers and stakeholders * Four phases of release deployment management * Release & Deployment Planning * Release Build & Test * Deployment * Review & Close Service Operation Responsible for the ongoing management of the technology that is used to deliver and support the services. Service Operation accepts the new, modified, retiring, or retired services from Service Transition, once the test and acceptance criteria have been met. Functions Unique to Service Operations is the introduction of functions. While a defined function does have responsibilities in all stages of the Service Lifecycle, the majority of activities they performed are completed within the scope of Service operations. 1. Service Desk * Single point of contact between the services being provided and the users. A typical Service Desk will manage incidents and service requests as well as communication with the users. Thus, the Service Desk staff will execute the Incident Management and Request Fulfillment processes with the intent to restore normal-state service operation to users as quickly as possible * Minimize service outage day to day basis * Make sure that agreed services only provide to those who authorized * Structures * Local * Central * Virtual * Follow the Sun * Activities * Logging all request, prioritization, categorization and first level of investigation * Keep user informed about incident & outage * Customer satisfaction survey 2. Technical Management * Custodian of technical knowledge and expertise related to managing the IT Infrastructure. It provides detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure. * Plays an important role in providing the actual resources to support the IT Service Management lifecycle. It ensures that resources are effectively trained and deployed to design, build, and transition, operate, and improve the technology to deliver and support IT Services. 3. IT Operations Management * Ongoing management and maintenance of an organization’s IT infrastructure. IT operations is the set of activities used in the day-to-day running of the IT infrastructure to deliver IT services at agreed levels to meet stated business objectives.IT Operation Control * IT Operation Control * Job Scheduling, Backup, Restore and Monitoring * Facilities Management * Data Centers, Recovery Sites, Computer Rooms 4. Application Management * Application Management covers the entire ongoing lifecycle of an application, including requirements, design, build, deploy, operate, and optimize. Service Operation Processes 1. Event Management * Detecting Event, Understanding Event, Determining Appropriate Control Action * Three Types of events * Informational * Warning * Exception * Populate SKMS with event information and history 2. Incident Management * An unplanned interruption to an IT service or reduction in the quality of an IT service, or a failure of a CI that has not yet impacted an IT service * The purpose of Incident Management is not to prevent an incident, but to reduce its impact by restoring normal service operation as quickly as possible * Ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents * Incident Models – Steps and procedures that should be used to manage previously seen and documented incidents * Steps * Order of Steps * Responsibilities – Who should do what * Time scale/Threshold * Escalation Procedures * Any necessary evidence/prevention actions * Activities * Identification * Logging – All incidents regardless of source of that incident * Categorization * Prioritization * Impact + Urgency = Priority * Initial Diagnosis * Escalation * Functional * Hierarchical * Investigation and Diagnosis * Resolution * Closure 3. Problem Management * Concentrate on diagnosing the root cause of incidents and on determining the resolution to those problems. * Defines a problem as the underlying cause of one or more incidents 4. Request Fulfillment * Form of changes that are small in nature, low risk, and low cost in its execution, and are frequently performed * Activities * Menu Selection * Financial Approval – Optional * Other Approval – Optional * Fulfillment * Closure 5. Access Management * Effectively execute the policies in Information Security Management, enabling the organization to manage the confidentiality, availability, and integrity of the organization’s data and intellectual property. Continual Service Improvements * CSI is always seeking ways to improve service effectiveness, process effectiveness, and cost effectiveness * Review, analyze, prioritize, and make recommendations on improvement opportunities in each lifecycle stage * Periodically conducting internal audits verifying employee and process compliance * Periodically conducting customer satisfaction surveys * Continual Service Improvement Approach * CSI Register * Part of SKMS. And keep track of all improvements opportunities. * Anyone should be able to access and submit improvement points to CSI Register * IT Governance has three main areas * Enterprise, Corporate, IT Governance * Types of Metrics * Technology – Performance, Availability * Process – KPI, * Service * Tension Metrics : Resources, Features, Time Schedule The Deming Cycle * Plan: Design or revise business process components to improve results * Do: Implement the plan and measure its performance * Check: Assess the measurements and report the results to decision makers * Act: Decide on changes needed to improve the process Seven Steps Improvement Process 1. Identify Strategy for Improvements 2. Define What You Will Measure 3. Gather Data 4. Process Data 5. Analyze the information & data 6. Present and use the information 7. Implement Improvement

Approaches To Hr By Multinational Corporations Management Essay

Approaches To Hr By Multinational Corporations Management Essay For better understanding this is important to discuss what a multinational company is in first place. In short words multinational company can be defined as a company or an organization that serves or produce in more than one country is known as multinational company. Other names use for such kind of organizations is Multinational Corporation (MNC), Transnational Corporation (TNC) or Multinational Enterprise (MNE). Multinational organization can be engaged in manufacturing, services or the exploitation of natural resources in the operating countries. Different writers described different definition of multinational companies. According to Moore & Lewis (1999, P. 21) stated that â€Å"an enterprise that engages in foreign direct investment (FDI) and own or controls value – adding activities in more than one country is known as multinational enterprise†. As Jones (1996, p.4) says â€Å"An MNE is usually defined as firm that controls operations or income generating asset s in more than one country.† There is a long list of multinational firms like Sony, Nestle, Wal-Mart Stores, General Motors, Ford Motor, ConocoPhillips Microsoft, Nokia, Toyota Motors, Intel, Coco-Cola, Sony, IBM, Nike and Citigroup etc. Now the main question is about the multinational companies of different origin adopt different approaches of HRM practices. To discuss this section this is really important to discuss the HRM practices in first place, to define what HRM is and then its practices will be discussed throughout this essay step by step, and then practices of HRM in broader context for the MNCs or MNEs. HRM is modern word use in the businesses, which can be defined as â€Å"a model of personnel management that focuses on the individual rather than taking collective approach†. (www.dictionary.bnet.com). As Pennington & Edwards (2000, P. 4) stated that â€Å"Human Resource Management (HRM) is a new way of thinking about how people should be managed as employee s in the workplace†. It can be classified into two schools of thoughts.i.e. Hard HRM & Soft HRM. Both types of HRM are under studies of different authors in detail. Now to concentrate on the question directly a survey is going to be under studies â€Å"Country of origin effects and HRM in multinational companies† which took place in 2007 by P. Edwards et al. In which he discussed 302 UK based multinational companies, which cover both UK – owned and overseas – owned companies. This study will play an important part in the essay to get the conclusion either multinational companies of different nationalities have different HRM approaches and practices or not. 2- Challenges in multinationals According to Brett, Jeanne & Kristin, 2006, international business’s nature is going under a sea change. The globalisation, multi-nationalisation, and the geographical diversification is pushing companies towards change in their management structure and style. Multi nationals now need to consider regional market conditions and develop strategies to cater to each of the regional markets. 2.1- Culture shock Culture shock is the big challenge for multinationals, the difference brings the different thinking ways and working ways, and it needs time to adjust it. In most cases the expatriate manager prefer to emphasize and require the home office or home country values on the host country’s employees instead of accepting and learning within the new culture. (Adler, 2002)

Ipad and tablet effect on different domains of social relations Research Paper

Ipad and tablet effect on different domains of social relations - Research Paper Example It is evidently clear from the discussion that computer and communication technologies are developing rapidly over the last few decades. The stiff competition of dominance in consumer electronics market forced technology oriented organizations to develop new products. Apple Inc. is responsible for stimulating technology war in this world. In the 80’s and 90’s Microsoft ruled the technology world because of the huge popularity of its window based operating system. The strategic tie up with Intel helped Microsoft to rule the PC world in the twentieth century. The introduction of laptops gave mobility to PC related technologies. Business people, professionals and students got immense benefits out of laptop related technologies. However, it was difficult for an executive or a student to carry heavy laptops at the time of travelling. The scenario has changed a lot at the beginning of 2000 with the introduction of â€Å"i’ series products by Apple. The introduction of iPad, iPod, iMac, iPhone, iTune, iTouch etc helped Apple to gain upper hand in the consumer electronics industry. Currently Apple is the most valuable technology company in the world. Steve Jobs, the visionary leader of Apple was instrumental in changing the technology world. The rivalry with Microsoft or Bill Gates forced Jobs to bring so many innovative concepts which helped the development of iPads and tablet pcs. If 80’s and 90’s were the period of development of computer and internet related technologies, 2000 marked the beginning of iPad and tablet related technologies. ... One of the major advantages of tablets is the low weight and increased accessibility. Even while travelling, tablets can be kept in the pocket so that a student or a professional can access any information at any time. â€Å"Tablet demand could reach 100 million by 2012. A series of proprietary surveys covering more than 8,000 consumers and 50 chief information officers suggest that tablets are accelerating the adoption of the mobile internet†(Morgan Stanley, p.1) Tablets are usually classified into two different groups; those which are developed from smartphones and those which are developed from notebook and netbook. The first one uses the operating systems such as Google’s android and Apple’s iOS. Even though these tablets have power saving abilities, it is not suitable to professionals. On the other hand tablets developed from notebooks are operating with normal computer operating systems such as Windows 7 and therefore it can be used as effectively as a comp uter. However, these tablets consume more power and therefore frequent charging is necessary. In short, tablets are going to be the future computers. The entry of tablets has revolutionized human life in many ways. This paper analyses the increasing influence of tablets and iPads on society and the future of tablets and iPads. Ipad and tablet effect on business Tablets which come from the notebook/netbook tradition are more suited for the creation of content. A business user wanting to develop or edit a PowerPoint presentation or write a report in Word, for example, will be able to do so with almost as much ease as on a notebook computer – particularly if an

Secondary data exercise Case Study Example | Topics and Well Written Essays - 1750 words

Secondary data exercise - Case Study Example In recent corporate history, if there is one company which had demonstrated exemplary leadership and admirable resilience, to pull back itself from an imminent collapse, it could be none other than Marks & Spencer, the Retail Stores legend of the UK. The main plank on which it staked its entire hope was its compelling and convincing advertisement strategy. When the decline was confirmed and could not be ignored any more, the company under the guidance of Sir Stuart Rose as its new chairman decided to take the bull by the horn. How it girdled up its loin and strained every nerve to successfully tide over crisis after crisis, is an interesting corporate story. 2. Analysis for the causes, and drafting the remedial measures: An objective analysis brought out the following serious anomalies staring at the face of M&S, (the later shorter logo version of Marks &Spencer): sales were steadily dwindling (the worst was during 2004-2006), customers were slowly moving away since their preferences and what M&S offered didn't match very often, customer service offered by M&S was below par and competitor pressure was mounting. Now the company had very little option. They had to undertake damage-control measures quickly to restore the sagging confidence of even their most loyal customers. Strategic planning and supportive ad campaign came to their rescue, and once they stabilised their standing, then there was no looking back at all. They concentrated more on Communication Strategy to woo the customers back to their showrooms. The advertisement campaigns occupied the prime spot in the marketing communication activities. 3. What is advertising and its significance: What it can do and what it cannot do : Advertising is the core element of any marketing communication which aims to connect the business with its customers. "Advertising can be defined as any paid form of non-personal presentation and communication through mass media. The main aim of advertising is to sell to a wide mix of consumers and also to induce repeat purchases". Again " the main objectives of advertising are creating awareness about a product or store, create a desire to want a product, to communicate the store's policy on various issues, to help in repositioning of the store in the mind of the consumer and to increase the sales of specific categories or to generate short term cash flow by way of a sale, bargain offers or clearance sales. Advertisement can also help in reinforcing the retailer's corporate identity."1 (Swapna Pradhan, 2007) This aspect of recreating the retailer's corporate identity and repositioning the store in th e minds of the consumers weighed heavily with M&S management who decided to launch a dynamic drive into the consumers private preferences in an effective manner. But they were also aware of the limitations of a mere advertisement campaign alone . Primarily communication is used to inform the customers about the retailer, the merchandise and the services. Beyond that it could achieve pretty little of any worth. "It is believed that every brand contact delivers an impression that can strengthen or weaken the consumer's view of the company."2 ( Philip Kotler). So they decided to adequately back it up with a lot of image booster as well as

PUBLIC MANAGEMENT Essay Example | Topics and Well Written Essays - 2500 words

PUBLIC MANAGEMENT - Essay Example This was seen to have fewer negative effects on other objectives and considerations that governments may have in considering projects and offering of services to citizens in a country. Studies reveal that the new public management philosophy is more outcome and efficiency oriented as it employs better management techniques for public budgets and other key objectives with public interest. The techniques applied may include: the application of competition such is evidenced in the private sector, public organizations through the emphasis on leadership and economic principles, and a range of other approaches. Secondly, such an approach encourages new developments via the process of splitting large bureaucracies into smaller and more fragmented ones. This can be done through the introduction of competition between different public agencies, and between public agencies against private firms. Or, it can be achieved through incentivization while basing the change purely on more economic line s. This will allow the alignment of events towards the natural capitalistic systems that already exist within the markets. Furthermore, this is one of the easiest ways to impose values and techniques on the private sector management into the public sector organization and improve service and product delivery at the very same time. Incentivization theme On the other hand, it is important to look at one of the themes applied in public reform in forming the basis of furthering the paper discussion. Incentivization is a process that facilitates the shifting away from the involvement of managers and staffs rewarding performance in terms of a diffusing public or professional ethos and instead shifting towards a greater emphasis on financial-based and specific performance incentives (Lane 2000, p.54). This, in terms of the public sector, implied that there is a movement involving a down group and at the same time a down grid with relation to the existing cultural theories. It is said that the impact of this particular involvement has been marked by many professional groups that then chose to focus upon this as a means of encouraging an improved level of performance. Studies show that ‘incentivization’ mechanisms show the highest percentage of emerging the ‘new public management’ developments. This is evident because of an increased diversity involving public agencies in several countries to include: the United Kingdom, Australia, and the United States. However, the expectations that performance related pay will improve performance of agency staffs has oftentimes been viewed as impossible by many scholars/researchers. Recent reforms in the United States Suggestions from an array of studies show that, the United States has engaged in various reforms within the past several decades; from healthcare to taxes and other sectors of the economy and society. Regarding the incentivization theme, it has been found that the current United States corpora te tax codes have had a large impact of incentivizing companies to relocate their business operations to other countries; thereby making these companies more multinational. This has been viewed as a technique of providing employment that will